UPDATE: Before reading this, I wanted to note that the ISP made good on a refund. I was refunded the entire amount of installation and two months of service ($686.09). They actually corrected their error and gave me back my cash. I’m satisfied with their actions.
It was early Saturday morning and I was working on some personal projects when my connection started flaking out. I took to my Verizon tethering via iPad and didn’t think much of it until I tried logging back into my home wifi. Everything seemed in order until I tried to browse the web. I was redirected to a hacker radio website and all Google searches were popping off a 404 error at another malicious website. I tried browsing on several devices and the same thing was happening on each. I immediately disconnected all devices from the internet thinking my router had been compromised.
I quickly unplugged my router from WAN and flashed it with a fresh load of DD-WRT. I knew that would destroy whatever was hijacking the router. After about 40 minutes I plugged back in and to my shock, the same thing happened again. I check my /etc/hosts and nothing was out of the ordinary. So, I pulled out my dusty Windows laptop which hadn’t been used in ages and plugged it directly into the ethernet connection from my ISP. The same thing happened on the laptop. I should have started with that, but now I knew that it was coming from WAN.
I contacted my ISP and their 24 hour support line sent me to a voicemail several times. I sent an email to them (via tethering) and went to bed. I woke up at 7:30am and it was still redirecting to malicious websites. I sent another email and asked for a callback. At about 10:00am, the manager called and left a messaging saying they had an ‘outage’. I contacted several people I knew who use this ISP and they confirmed the same at all of their locations. For over 9-10 hours all customers in my city were being redirected to malicious websites from this ISP.
I sent another email asking them to inform their customers of the following:
- Was handed over to the proper authorities?
- What happened?
- How was it fixed?